Get in Touch With Us
This page tells you how to reach the editorial team behind Online Casinos, what we can help with, and — just as important — what we cannot. We research and write about new online casinos for readers in the US. We do not operate a casino, hold player funds, or have access to any account you open with an operator.
The fastest route is email: [email protected]. A real person reads every message. We aim to reply within two business days, and longer for complex corrections where we need to re-verify source material.
Send your message to the right place
| Type of message | Where to send it | What to include |
|---|---|---|
| Corrections to a bonus, term or rating | [email protected] | Page URL, the line that is wrong, and a link to the operator's current terms |
| Suggestions for new casinos to review | [email protected] | Brand name, licensing details if known, which states it claims to serve |
| Commercial and partnership enquiries | [email protected] | Company name, the brand you represent, and what you are proposing |
| Privacy and data requests | [email protected] | What data you want accessed or removed |
| A dispute with a casino | The operator first, then its regulator | See the complaints section below |
Please do not send account numbers, card details, passwords, Social Security numbers or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.
Where our commercial relationships sit
Some links on this site are commercial, and Online Casinos may earn a commission when a reader signs up with an operator. That arrangement pays for the research; it does not buy a position in a ranking or a higher editorial rating. If you write to us to challenge a placement, we will tell you plainly whether a brand is a commercial partner and what evidence sits behind its score. Partnership enquiries go to the commercial inbox and are handled separately from the editorial desk.
Questions we get about the ranked casinos
Most contact messages are about the offers listed on this site rather than the site itself. Below are the three most queried, with the conditions that usually prompt the email. Every headline figure here is advertised by the operator and can change without notice — check the current terms on the casino's own page before you deposit.
Raging Bull — 410% up to $10,000 + 50 free spins
This is the largest headline package in our current list and our highest-rated entry at 10.0, which is exactly why it generates the most questions. Readers usually write in because the percentage and the ceiling look unrelated to what they actually received. A 410% match is applied to the deposit you make, so the $10,000 figure is a cap reached only at a deposit size most players never make. The free spins are typically tied to named games and carry their own playthrough. Limitation: large percentage bonuses of this shape almost always come with high wagering multiples and a maximum cashout, so the realistic value is far below the advertised number. Read the bonus expiry date and the maximum bet per spin while a bonus is active — exceeding the max bet is the most common reason a withdrawal gets voided.
Magician Bet — 101% no wagering
Rated 9.8 and included because it answers the single biggest complaint we receive about welcome offers: playthrough. A no-wagering match means the bonus funds, or the winnings from them, are not locked behind a rollover multiple. That makes the value easy to calculate before you commit. Limitation: no-wagering offers are usually smaller in absolute terms and often carry tighter caps on the maximum you can withdraw from bonus play, plus restrictions on which games count. "No wagering" also does not mean no conditions — minimum deposit, eligible payment methods and expiry still apply.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Rated 9.6, and on the list for readers who want a large match with the spins attached to a specific named title rather than a vague pool. Knowing the game in advance lets you check its RTP and volatility before you accept the spins, which is genuinely useful. Limitation: game-specific spins are worth nothing to you if that title does not suit your play style, and the winnings from them are normally credited as bonus funds subject to the same wagering and cashout limits as the deposit match.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.9 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Note the two different models above. Offers quoted in SC — sweeps coins — belong to a promotional-play format rather than a straight cash deposit, and offers quoted in BTC settle in cryptocurrency. Both work differently from a dollar deposit at checkout and at cash-out. If you are unsure which model a brand uses, that is a fair thing to email us about.
Money questions we can and cannot answer
We can explain how the mechanics generally work. We cannot see your balance or move your money.
- Cost to take part — Minimum deposits vary by brand and by method, and a bonus often has its own higher qualifying minimum than the site's general floor. A $10 site minimum with a $25 bonus minimum means a $10 deposit earns nothing.
- Paying in — Debit cards are the most widely accepted method for US players. Credit card deposits are declined by many issuers for gambling, and where they are accepted they may post as a cash advance with interest from day one. ACH and online bank transfer are common, e-wallets appear at some brands, and PayPal availability is limited and state-dependent. Crypto is used by brands like Bets.FM that quote in BTC.
- Getting paid out — Withdrawals usually return to the method you deposited with where possible. Expect a minimum withdrawal amount, a weekly or monthly cap, and an internal review period before the payment is released. Card and bank payouts take longer than e-wallet or crypto payouts at most operators.
- Fees and timings — Some brands absorb payment fees, some pass them on, and some charge for a second withdrawal in the same period. Timings advertised by an operator are their own claim, not a result we have measured.
- Verification — KYC checks are standard. Expect to supply photo ID, proof of address and sometimes proof of the payment instrument. Larger or unusual amounts can trigger source-of-funds questions. Completing verification before you request a payout is the single easiest way to avoid a delayed withdrawal.
What these sites actually offer to play
If your message is about game selection, it helps to say which category you mean. Across the brands listed here you will typically find:
- Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. RTP and volatility are published by the software provider and are worth checking before you play.
- Progressive jackpots — pooled prizes that grow until someone wins. Some require a maximum-coin bet to qualify for the top tier, which is often excluded from bonus play.
- Table games — blackjack, roulette and baccarat in RNG form, where a random number generator determines each outcome.
- Live dealer rooms — the same table games streamed with a human dealer. These often contribute little or nothing toward wagering requirements.
- Mobile play — most new casinos run in a mobile browser; dedicated apps are less common and vary by state.
The other products these operators run
Several brands on this list are not casino-only. BetUS, for example, sits in a sportsbook-first tradition, and sports betting works on a different footing: odds and settlement rather than RTP, separate bonus terms, and sports wagers that usually do not count toward casino playthrough. Poker rooms and racebooks appear at some operators too. Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps-style formats that sit outside conventional cash casino play entirely. If you hold one wallet across several products, check whether a bonus is ring-fenced to a single vertical before you move funds around.
Legal standing, eligibility and complaints
You must be 21 or over to gamble online in most US states, and 18 in a small number. Online casino gambling in the US is regulated state by state, not by a single federal casino licence. Federal law shapes payment processing and interstate activity; whether you may legally play, and with whom, is decided where you live. A site accepting sign-ups from your state is not the same thing as being authorized to serve it — those are two separate questions, and only the second is settled by a state regulator.
Before depositing anywhere, we suggest you:
- Check whether your state licenses online casino gaming at all.
- Look for the operator's stated licensing body and confirm it on the regulator's own register rather than on the casino's page.
- Read the bonus terms for wagering multiple, maximum bet, expiry and cashout cap.
- Confirm which payment methods are available to your state and what the withdrawal minimum and limits are.
- Set deposit and loss limits at sign-up, while the decision is unemotional.
If you have a dispute — a voided bonus, a withheld payout, a verification stall — the order matters. Raise a formal complaint with the operator in writing and keep the reference. If it is unresolved after the operator's stated response window, escalate to the licensing regulator or its named dispute-resolution body. We are not a regulator, an ombudsman or a legal service, and we cannot compel an operator to pay. What we can do is publish what happened: send us the timeline and we will look at whether a listing on this site needs revising. Readers comparing offshore options should also read our guide to casinos operating outside GamStop to understand how protections differ there.
If gambling has stopped being fun
Please say so in your message and we will point you to the right services. The National Council on Problem Gambling operates a confidential helpline at 1-800-GAMBLER, available 24/7. Most regulated operators offer self-exclusion, cooling-off periods and deposit or loss limits inside account settings, and many states run their own self-exclusion registers. Blocking software installed on your own devices adds a further layer. Nothing on this site should be read as a way to make money or fix a financial problem — every offer here carries the risk of losing what you stake.
How we assess the casinos we list
Our ratings are editorial judgments, not customer review scores and not the result of us depositing or playing. We research published bonus terms, licensing claims, payment and withdrawal conditions, game range and the clarity of the operator's own documentation, then weight them. Where something is an operator's advertising claim rather than a verified fact, we say so. Facts on this page were last reviewed on Sep 25, 2026 by Brandon Reed. Terms change frequently at new casinos, so if you find a discrepancy between what we publish and what an operator currently shows, tell us — that message is the most useful one we get.
Ready to write? Send the page URL and as much specific detail as you can to [email protected], and we will come back to you.